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Aarti J answered on
Mar 28 2020
QANTAS AIRLINES
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QANTAS AIRLINES ANALYSIS 11
Qantas Airlines
Executive summary
Qantas is one of the biggest airlines of Australia, it has its operations in the domestic as well as the international market. The company provides regional, domestic as well as international services to its target customers. The company is engaged in the sale of international as well as domestic holiday tour including the supporting activities which are required. The major countries of operations of the company are: Australia, New Zealand, Asia, North and South America, Africa, and European regions. The company operates from Queensland and has developed the civil aviation in Australia. The company has emphasized on maintaining safe operations and world class standard for its aviation and flights. The group has different operations which includes Qantas Domestic, Qantas International, Jetstar Group, Qantas Loyalty, Qantas Freight, and Corporate.
The airline industry is highly regulated and is affected by different governmental aspects. The revenues and the sales of the airline industry is affected by the social trends of the society. The people prefer low cost airlines more than the premium airlines. With this the customers tend to bend towards the low cost airlines. . The airline industry has relied on information technology to support their core operations (flight management, passenger scheduling, baggage tracking), along with enhancing the customer-experience component. The use on mobile applications to manage boarding passes, on-board wireless networking service, and access to customer service through social media platforms has increased and have given the airline industry an advantage to improve efficiency.
The company’s major strengths includes is operations and fleet operations, strong market position and market leader. Its weaknesses includes limited international presence, and decreasing profitability. The opportunities includes the growth of the freight and torism industry and the transformation program of Qantas. Some of the major threats includes the competition and high regulatory concerns.
Qantas airlines is losing its potential as the company is facing financial inefficiencies, higher competition and ineffective strategies to manage its work. It is important for company to improve on its efficiency through different programs
Introduction
Qantas airlines was initially established in Queensland and Northern Te
itory Aerial services. The first services started from Charleville and Cloncu
y and later the company expanded to many other routes. The major expansion plan of the company took after the Second World War. Later the company moved its headquarters to Sydney and started with international operations.
Qantas is one of the biggest airlines of Australia, it has its operations in the domestic as well as the international market. The company provides regional, domestic as well as international services to its target customers. The company is engaged in the sale of international as well as domestic holiday tour including the supporting activities which are required. The major countries of operations of the company are: Australia, New Zealand, Asia, North and South America, Africa, and European regions. The company operates from Queensland and has developed the civil aviation in Australia. The company has emphasized on maintaining safe operations and world class standard for its aviation and flights. (Annual Report 2017)
It offers services to numerous destinations. The group operates through six business segments: Qantas Domestic, Qantas International, Jetstar Group, Qantas Loyalty, Qantas Freight, and Corporate.
Qantas Domestic is the single integrated airline service provider which cater its services through different
ands including Qantas, Network Aviation and Qantas link. It links all the major Australian cities, metropolitan areas and various regional hubs of Australia. The company is offering services to more than 58 metropolitan cities across Australia.
Qantas International is a premium service provider which provides overseas travels. The group offers its services to different destinations across the continent which includes Australia, New Zealand, Asia, North and South America, Africa, the Middle East and Europe.
Jetstar group of the Qantas airlines is the low cost airline which offers its service domestically as well as internationally. It offers its service services across Australia, New Zealand and the Asia Pacific region. It also has holding in Singapore, Japan, Hong Kong, Vietnam etc.
Qantas loyalty has international operations with a strong focus on the Australian and New Zealand group. This segment includes different program partners as well as Qantas frequent flyer members.
Qantas freight is the freight service which markets freight services to the target market. It offers full range of freight services including the ground handling charges airport to airport air linehaul and is supported by different trucking and transportation companies and courier companies. It has more than 21 cargo handling terminals which offers its services to the customers across different continents. It operates between Australia and Asia, New Zealand and the Americas, and Asia and the Americas.
Geographically, the group has been classified under two geographies which includes Australia and Overseas. The group revenues for its domestic operations accounted for 71.3% of total revenues whereas the overseas operations accounted for 28.7% of the total revenue.
Over its...