Task 2 requiredInstruction for the same is as belowneed to develop an actual procedure, not just...

Question

Task 2 requiredInstruction for the same is as below

need to develop an actual procedure, not just comment on the need to adhere to agreed procedures. The procedure that you develop needs to include the following steps:

· An issue or idea is raised

· Acknowledging it and giving a time frame for return feedback

· Dealing with the issue or giving to an appropriate staff member ensuring privacy of complainant

· Ensuring a solution meets legislative requirements and code of ethics

· Supplying feedback to the person who communicated original issue

In answering this question you need to develop an actual procedure, not a schedule setting out what is currently amiss and what needs to be done to remedy the situation. A Business Procedure is a document whereby staff are able to break down work tasks into a logical sequence of steps. In this instance you have the issue of internal management review feedback focussing on communication and consultation being collected but, assumedly not being dealt with promptly and appropriately. There is an accepted format for Business Procedures and I have attached a link on how to write a procedure. In this instance we are not looking for anything lengthy or complicated. A simple procedure set out in the accepted format will suffice.

http://content.safetyculture.com.au/news/index.php/02/workers-guide-writing-safe-work-procedure/#.WXGUe4SGOUk

Its from the JKL Case study

tae_636595686960420035_116996_1.pdf

Sangeeta · Accepted Answer

Part A
	Issue (Unsafe working environment)
	Organizational Response
	Communication Strategy
	Rationale for this strategy
	Resources Required
	Sales Division
	JKL should adopt effective health and safety measures within the workplace
Informing employees about the need of health and safety within the workplace
	Regular meetings
Discussions
	Ensure safe and healthy work environment
Trim down accidents within the workplace
	White board
Power point
	Rental Division
	JKL should adopt effective health and safety measures within the workplace
Informing employees about the need of health and safety within the workplace
	Regular meetings
Discussions
	Ensure safe and healthy work environment
Trim down accidents within the workplace
	White board
Power point
	Service Division
	JKL should adopt effective health and safety measures within the workplace
Informing employees about the need of health and safety within the workplace
	Regular meetings
Discussions
	Ensure safe and healthy work environment
Trim down accidents within the workplace
	White board
Power point
Part B
Prioritizing transparency and constant communication
JKL should make sure that there is proper communication at all levels from top to bottom. The employees should be regularly updated about the work procedures and the company’s progress (Arkalgud, 2013). They should be offered proper training and also it should be ensured that the need for effective training is properly communicated among the employees. 
Feedback should be offered in a well-timed manner
At the time when feedback is offered instantly after displaying proof of learning, the employees respond positively as well as recollect the experience related to what is being gained that to in a confident way (Arkalgud, 2013). In case if the employer waits for long for offering feedback, the employees might not link the offered feedback with the action.
Being specific
JKL should make sure that the feedback is focussed towards particular employee acts instead of vague generalizations (Arkalgud, 2013). It is important to remember that the main purpose of feedback is chiefly to enhance performance of staff members rather than discouraging them.
Following Policies
The feedback offered by JKL employers should in no manner be linked with the personal lives of the employees. The employer needs to be in limit and follow some rules when offering feedback. Also, he/she must not use any abusive or upsetting terms (Arkalgud, 2013).  
Part C
Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.
There is no doubt in the fact that systems, policies and procedures could support the development of effective work relationships with high emphasis upon communication, consultation, cultural and social sensitivity, networking and lastly, conflict resolution. In the presence of effective and well thought-out policies and procedures everything will be line with JKL’s vision and goals. There will be high effectiveness in communication, conflict resolution and networking across all levels of the company from top to bottom. Everything will be directed towards set goals and purpose. At the time when work practices and procedures are carried out as per the policies and systems there are lesser chances of errors and let down. 
References:
Arkalgud, R. (2013) On The Definition of Feedback, Behavioral Science, Vol. 28, No. 1

Task 2 requiredInstruction for the same is as below need to develop an actual procedure, not just comment on the need to adhere to agreed procedures. The procedure that you develop needs to include...

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