QUESTION
The PATA case study (can be found under 'Week 2' readings in the reading list) ends with three ideas for change:
· Extend hours to enable 45 mins between appointments (rather than having 4 scheduled each 30 mins)
· More overtime won’t work, we need either more capacity or fewer patients per day.
· Seeing fewer patients won’t work as they only see 65% now when 100% would be ideal, asking for more resources (capacity) has not worked previously, so we must work better given our current resources.
Taking on the role of the intern:
o Drawing on the theoretical material covered in this and previous week’s, what explanations can you offer for the issues that have arisen?
o Explain what opportunities the task force initially thought of as indicated in the case study and your analysis of these proposed solutions.
o What steps would you take to find a solution – if you say analyse the data, what would you be looking for, how would you know that you had found it?
SUBMISSION
Your response not exceeding 1000 words and contained in a single word document is to be submitted through the assessment section. You can either consider a question and answer style response or an essay style response. A rubric on how your response will be marked and the due date for submission is included. This assessment constitutes 25% of your total grade.