Question 1 (a) It has been noted that there are skills shortages impacting on the recruitment of IT...

Question

Question 1

(a) It has been noted that there are skills shortages impacting on the recruitment of IT related staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t present too many risks to their organisation.

(b) Identify two areas where an internal Service Level Agreement (SLA) might be different from an external SLA (where these SLAs relate to the provision of IT based services). Note that internal SLAs operate between one or more parts of the organisation and an internal service provider such as the IT department, whereas external SLAs operate between one or more parts of the organisation and an external service provider, such as a firm providing outsourced IT services.

(c) List three things that would be useful for a new CIO to do when arriving in their job. For each of these things, give a reason as to why it might be useful for the CIO.

(d) Identify two performance indicators that could be used for the regular reporting of the performance of the IT Department to the CEO and the executive committee. Why would each of these indicators that you have chosen be useful for the executive management to know about?

(e) Another question similar to the tutorial questions discussed during the semester.

Question 2

The University of Uriarra (UU) was a case study discussed in class during the semester. The following questions relate to this case study

a) IT strategic planning (ITSP) is one means of planning and coordinating the provision of IT services to support organisational activities and improve organisational performance. ITSP had been handled poorly at UU, with the latest plan being 6 years old and having little impact on recent strategic actions at UU. Despite this history of poor ITSP efforts, UU has some reasonable IT infrastructure. Given this, do you think it would be appropriate for an organisation the size of UU to implement an ITSP based approach to help with the management of the organisation and its IT infrastructure? Please provide a rationale to support your views in this matter. Identify two areas where ITSP may have improved the outcomes for UU with their IT efforts.

b) Part of the cause of the problems in UU was a failure of governance. Outline three key measures (other than ITSP based measures) that could be taken in UU to improve IT governance. Describe how each of these measures would have improved the prospects of a positive outcome with the implementation and management of the IT systems and infrastructure that was described in the case study.

Question 3

a) During the semester, it was suggested that it was beneficial for the CIO to understand the value of the IT portfolio. Outline two of the benefits that could be gained from having this understanding.

b) There are various ways in which an investment in IT can be valued. At one level, we could look at the actual cost of the various components of the IT artefact. The sum of these costs, less any relevant depreciation could then be seen as one measure of value. However, the true value of our IT investments lies in the benefits they bring to the organisation. Assuming you were a new CIO for an organisation, what might be some issues in ascertaining the value of your existing IT infrastructure, noting the comments above?

Please do those questions that captured below as well.

tae_636459537249256751_113803_1.docx

David · Accepted Answer

RUNNING HEAD: Assignment		6
Name of the Student
Name of the Professor
Assignment
Name of the University
November 11,2017
Question 1
(a) It has been noted that there are skills shortages impacting on the recruitment of IT related staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t present too many risks to their organisation. 
The three major tactics that an IS manager can adopt to ensure that the issue of skills shortages impact the recruitment of IT related staff are as follows:
· Outsourcing the hunt for selecting the right candidate needs to be practiced since shortage of skilled manpower is a growing concern for IT industry. Community employment agencies are also some common sources of employees who work in organizations nowadays. With the use of an expert, recruitment can be done easily and quickly as well. 
· Jobs should be designed in such a way that employees feel before motivated and get something more at the interview table apart from a good salary structure. Recruitment becomes much easier for people in this manner and organisations can also expect skilled professional to join their esteemed working army. 
· Realigning the demand for skill workers can also help to come out of such shortage issue and ensure that not much risk is enforced on the organizations (The human resource management function — the employment cycle, 2017). 
(b)  Identify two areas where an internal Service Level Agreement (SLA) might be different from an external SLA (where these SLAs relate to the provision of IT based services). Note that internal SLAs operate between one or more parts of the organisation and an internal service provider such as the IT department, whereas external SLAs operate between one or more parts of the organisation and an external service provider, such as a firm providing outsourced IT services. 
Service Level Agreement(SLA) is defined as a contract between a service provider and its internal or external customers that keep a track of what services will be provided to them as well as define the performance standards as met by the service providers. External Service Legal Agreement creates and delivers the service quality promise so that business expectations are met. Whereas Internal Service Legal Agreement is a formal contract that exists between various functions in the services organizations (A. Alexander & Hordes, 2017). One of the two areas where external service legal agreement can differ from internal service legal agreement are cloud computing services. This aspect is given much importance today for better and effective monitoring of cloud governance and compliance. Quality of service also differs for both internal and external agreement as long as the IT related services are concerned. Most of the organizations today are incomplete without proper IT services and they have become the core strength and need for running the organization ("Cloud Computing and Service Level Agreements (SLAs)", 2017). 
(c)  List three things that would be useful for a new CIO to do when arriving in their job. For each of these things, give a reason as to why it might be useful for the CIO. 
CIO also known as the Chief Information Officer is an executive who is given the charge of information technology (IT) strategy and even the computer systems are such that it requires to support an enterprise’s objectives and goals. Three things that would be useful for a new CIO when they arrive in their job are:
· When a CIO arrives at their job they make sure they are aware about the activities already going on in the organization.

Question 1 (a) It has been noted that there are skills shortages impacting on the recruitment of IT related staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t...

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