QCD310 Communication for Health Professionals
Assessment task: Case Study
Case Study Type 2 diabetes and assertiveness
Sarah is a 50-year old woman who was diagnosed with Type 2 Diabetes Mellitus two months ago, and was prescribed oral medication to control her blood glucose level. She is a full-time office worker who is raising four children on her own. As part of her initial diabetes management routine, Sarah has been attending diabetes education sessions once a week. These sessions include information about diabetes as well as recommendations for diet, exercise and prescribed medication.
However, in subsequent appointments, Sarah tells the health professional that she has not been following her recommended dietary requirements (as per the Australian Dietary Guidelines) regarding foods with a high sugar level which she tells you she ‘really likes’. She also states quite firmly that she is extremely ‘time poor’ and admits that she relies on takeaways and processed foods because it suits her busy lifestyle. She becomes quite animated and says that she is sick of hearing media reports, which constantly state that ‘everything is bad for us’ and says she finds these messages very confusing. In addition, Sarah says that, as a single mother, she does not have time to exercise. She raises her voice with the health professional and refuses to sit down or maintain eye contact, claiming that no one understands how difficult her life is.
Further assessment reveals that Sarah’s blood glucose level is higher than the recommended level. The health professional realises that a discussion with Sarah needs to be undertaken in an appropriate manner in order to discuss this issue.
1. Using the language of a health professional, write how you would
iefly explain the condition of Diabetes Mellitus to Sarah. Outline its pathophysiology and the major complications that it can cause.
2. Explain the key difference between Type 1 Diabetes Mellitus and Type 2 Diabetes Mellitus.
3. Explain the importance of assertiveness to the health professional, using evidence to support your argument.
4. Outline two strategies a health professional would use in relation to assertiveness with Sarah, using evidence to support your key points.