When your text states that communication is unavoidable, it means that
Group of answer choices
people will probably attach meaning to your actions, even when you don't intend to communicate something
all communication is unintentional.
if you're absent from a meeting, you are not communicating at all.
true communication occurs only when we are face to face with another person.
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Question 2
2pts
The text identifies three goals of strategic messages. During office meetings, Sara expresses her respect for her boss by listening attentively, nodding, and taking notes. Through her actions, Sara is illustrating a __________ message.
Group of answer choices
relational message
structured message
content message
sequential message
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Question 3
2pts
"Channels" of communication aredefined as
Group of answer choices
gestures.
significant gaps in understanding.
digitized messages.
methods used to deliver a message.
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Question 4
2pts
Rheanna knows she deserves a raise for her high-quality performance on the job. However, she has heard that her new boss dislikes people with Texas accents. Since Rheanna has a strong Texas accent, she decides to wait six months before she asks for a raise. She hopes the boss will know her well enough by then so that he will pay attention to her work instead of her accent. Which context has contributed most to Rheanna's decision to wait?
Group of answer choices
social context
chronological context
physical context
spatial context
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Question 5
2pts
Effective downward communication
Group of answer choices
is delivered too frequently by most managers.
can be used to give employees feedback about their performance.
takes very little time or effort.
is unnecessary when things are running well in an organization.
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Question 6
2pts
When employees don't understand the unspoken rules of the organization they work for, this often results in
Group of answer choices
reduced productivity.
a reduced amount of gossip.
fewer complaints.
customer satisfaction.
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Question 7
2pts
Culture refers to all of the following except
Group of answer choices
inherited and innate characteristics.
sets of values, beliefs and norms.
learned behaviors shared by a group.
a set of shared interpretations that affect the behaviors of a relatively large group of people.
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Question 8
2pts
All of the following characteristics except _____________ can help define culture.
Group of answer choices
religion
sexual orientation
All of these characteristics can affect culture.
socioeconomic background
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Question 9
2pts
Which of the following best describes the way cultural values develop?
Group of answer choices
A person who moves to another country in middle age will never adopt the values of the new culture.
A Korean born infant raised in the U.S. will have the same cultural values as her cousin who grew up in Seoul.
Culture is learned, not innate.
We are born with a specific set of cultural values that does not change throughout our lives.
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Question 10
2pts
Our own culture's standards are usually
Group of answer choices
not obvious to us.
easy for us to describe.
strange.
meaningless.
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Question 11
2pts
According to Peter Drucker, a management expert, effective communication is
Group of answer choices
a burden that isn't worth your time.
wasted if the receiver doesn't listen well.
the responsibility of the sender.
the responsibility of the receiver.
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Question 12
2pts
When Pierre doesn't understand his supervisor's instructions, he blames his boss for not making the instructions clear. Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?
Group of answer choices
physiological
lack of training
sociocultural differences
false assumption
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Question 13
2pts
Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers, she was not able to understand the message. Which barrier to listening does this problem represent?
Group of answer choices
preoccupation
communication channel barrier
attitudinal barrier
message overload
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Question 14
2pts
The fact that a receiver can process information faster than a sender can speak affects which of the following barriers to effective listening?
Group of answer choices
physiological
environmental
sociocultural
attitudinal
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Question 15
2pts
Courtney continuously checks her email and texts responses while sitting in her biology lecture. Not surprisingly, she has trouble understanding many of the concepts she's supposed to be learning. Which type of barrier to effective listening does this represent?
Group of answer choices
message overload
ethnocentrism
physiological barrier
faulty assumption
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Question 16
2pts
Which of the following terms represents words that have more than one common meaning?
Group of answer choices
jargon
judicious
equivocal
annotative
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Question 17
2pts
Which of the following is an effective guideline for expressing messages clearly?
Group of answer choices
State your main idea using high-level abstraction, then illustrate with low-level abstractions.
In most cases, it is best to talk only in low-level abstractions.
Use specialized jargon when you are talking with persons outside your profession.
You can help others understand your meaning by using equivocal terms.
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Question 18
2pts
A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as
Group of answer choices
equivocal terms.
jargon.
ambiguous language.
high-level language.
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Question 19
2pts
The statement, "Omar has been nagging me about that job for two weeks" (as opposed to "Omar has inquired a few times about the status of that job.") is an example of
Group of answer choices
verbal precision.
denotative language.
biased language.
low-level abstraction.
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Question 20
2pts
A coworker tells you: "It makes me really mad when my boss strolls past my desk and says, 'Okay, honey, let's get down to work." I am not his honey!" In your coworker's view, the word "honey" is
Group of answer choices
jargon.
a trigger word.
report talk.
an equivocal term.
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Question 21
2pts
The term "emotional intelligence" refers to
Group of answer choices
a belief that women are too emotional to be intelligent.
a tendency of highly intelligent people to be emotionally imbalanced.
the ability and skill of interacting well with others.
a person's score on the personality questions found on most IQ tests.
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Question 22
2pts
The principal factor in shaping a communication climate is the
Group of answer choices
degree of human-relations training management has received.
level of compensation employees receive.
degree to which people feel valued.
number of messages sent and received.
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Question 23
2pts
A guideline for giving praise effectively is:
Group of answer choices
Use specific compliments that help the receiver recognize the exact behaviors you appreciate.
Give praise as frequently as possible.
Wait until someone has done a task perfectly to give praise, because praising a person's steps of progress is insincere.
Praise people only when they are present; don't share compliments about people who are not present.
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Question 24
2pts
Which of the following types of statements is likely to promote a supportive climate?
Group of answer choices
indifference to coworkers' needs and challenges
statements that focus on identifying who is to blame for a problem
descriptive statements expressed in "I" language
conversations in which both parties accuse the other
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Question 25
2pts
Which of the following demonstrates a focus on solving problems, not controlling others?'
Group of answer choices
"So, how are you going to get yourself out of this mess you've made?"
"You need to take on more responsibility next year."
"Why didn't you report your error to accounting sooner?"
"Our "rejected products" count has increased by 10% in the past month. Can you suggest any remedies?"
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Question 26
2pts
Interviews that gather information from large samples of people in order to learn about customers' preferences arecalled ____________ interviews.
Group of answer choices
journalistic
diagnostic
survey
research
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Question 27
2pts
Kio was injured while performing a safety inspection at the chemical plant he worked for and was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. According to the text, which of the following types of information-gathering interviews did Kio's doctor perform?
Group of answer choices
diagnostic
exit
survey
research
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Question 28
2pts
Which of the following steps should come first in planning the interview?
Group of answer choices
Define your goal.
Identify and assess the interviewee.
Think up possible questions to ask.
a list of topics.
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Question 29
2pts
Structured interviews
Group of answer choices
allow for an unlimited range of questions and answers.
should be used only by skilled interviewers.
use open-ended questions to provide in-depth examination of the interviewee.
obtain answers to standardized responses from a large number of people (commonly used in market research and opinion polls).
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Question 30
2pts
After years of experience, Raylene has come to believe that the most effective way to determine a person's true personality during a job interview is to allow the conversation to go in any direction the interview may lead. Which type of interview schedule does Raylene prefer?
Group of answer choices
structured
extemporaneous
moderately structured
unstructured