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Student Project Portfolio
BSBXCM501 Lead communication in the
workplace
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Student Name:
Student Number:
Assessment Task 2: Project
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
1. a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
1. your learning resources and other information for reference
1. Project Portfolio template
1. Simulation Pack for this unit if using the provided case study. Ensure that you:
1. review the advice to students regarding responding to written tasks in the Business Works Student User Guide
1. comply with the due date for assessment which your assessor will provide
1. adhere with your RTO’s submission guidelines
1. answer all questions completely and co
ectly
1. submit work which is original and, where necessary, properly referenced
1. submit a completed cover sheet with your work
1. avoid sharing your answers with other students.i
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
how your assessment should be submitted.
where this task should be completed
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·
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead communication in the workplace by:
0. researching internal and external information needs
0. developing and implementing communication protocols
0. persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences
0. improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project
Portfolio.
You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.Examples of suitable issues or projects you may want to consider include:
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wage negotiations
property lease agreements
KPIs
project scope negotiations deliverable due dates supplier payment terms
internal budget discussions
If you choose your own business (or one you work fo
are familiar with), it is
important that this business has organisational policy and procedures related to
communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project
Portfolio to familiarise yourself with what must be done.
1. Guide workplace communication
Complete Section 1 of the Project Portfolio to:
1. research internal and external information needs of your chosen organisation
1. develop and implement communication protocols according to information needs
1. prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols
· mentor the chosen person.
The mentoring session should last for 15 minutes.i
The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.
This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.
1. Engage in workplace communication
Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:
0. prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address ba
iers
isks and establishing desired outcomes of the negotiation.
0. present complex information related to your chosen workplace issue or project:
1. in a succinct, clear and persuasive manne
1. to positively influence others
0. evaluate differences in perspective and critically examine outcomes
0. negotiate desired outcomes, focussing on key outcomes
· confirm and implement key outcomes using appropriate methods.
The objectives of the negotiation are for you, as a workplace leader, to:i
0. model/motivate respectful communication
0. achieve key outcomes
0. communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.
Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.
1. Review communication
Complete Section 3 of your Project Portfolio to:
1. use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes).
1. document and implement communication improvements Attach required evidence as indicated in your portfolio.
1. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are co
ectly attached.
Submit to your assessor for marking along with attachments as indicated.
Contents
Section 1: Guide workplace communication 3
Section 2: Engage in workplace communication and negotiation 6
Section 3: Review communication 10
Student name:
Assessor:
Date:
Business/organisation you are basing this project on:
Role within business/organisation:
Project/significant issue to be communicated:
Project areas requiring negotiation (at least one):
Flinders International College V.1
BSBXCM501 Lead communication in the workplace | 10
Section 1: Guide workplace communication
Describe the business or organisation you are basing this project on.
What is the name of the business/organisation?
Which industry is it part of?
What are the main activities in the business/organisation?
What are the
oader organisational objectives and goals?
Summarise organisational policies and procedures
Which policies/procedures are applicable to your project/issue and/o
workplace communication? How are they applicable?
Attach policies/procedures to your portfolio.
Summarise legislative requirements
Which legislation applies to your project/issue and/o
workplace communication? How do they apply?
Research information needs of the business/organisation
Provide a written summary of your research.
What are the internal information needs?
What are the external information needs?
Are there any special needs/diverse cultures to consider?
How do the needs relate to
oader organisational goals?
Which sources did you use to obtain information (at least three, including digital sources)?
How did you extract relevant information from minor references?
Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio.
Develop communication protocols
Consider the identified information needs and organisational goals to develop at least two
communication protocols.
Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees).
Attach your protocol (including adaptations) to this section of the portfolio.
Support and implement developed protocol(s)
Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols.
At least one of your materials should use digital technology.
Make sure the materials direct others to adhere to organisational communication requirements.
Implement the materials in the workplace (e.g. upload an
intranet post, place a poste
on the notice board).
Attach proof of the
implemented materials to this section of the portfolio (e.g. photo of poster on notice board).
Mentor others to achieve communication goals
Who are you mentoring?
What expertise/wisdom/knowledge are you able to offer?
What mentoring principles will you follow?
How will you address organisational communication requirements and goals?
How will you motivate them to communicate respectfully and consider everyone’s needs?
Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor).
Attach:
Policies/procedures ☐
Proof of research sources ☒
Protocols (including adaptations) ☒
Support/implementation material ☐
Mentoring session ☒
Section 2: Engage in workplace communication and negotiation
Prepare to communicate complex information and negotiate outcomes.
What information (related to your selected workplace project or issue) must be conveyed and negotiated?
With whom will the
information be conveyed and negotiated (at least two different audiences on separate occasions)?
First occasion:
Describe the audience
Are you aware of any communication challenges?
Are you aware of any differing perspectives?
Plan outcomes
What are the potential outcomes of the negotiation (at least two)?
What are your desired outcomes (at least one)?
Plan approach
How will you communicate?
What method will you use?
What communication style will you adopt?
Why is this style suitable?
What communication challenges
isks do you
anticipate (at least two)?
How will you remove any ba
iers that may influence understanding?
Which negotiation techniques will you follow to positively
influence others?
Communicate complex
information and negotiate
Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).
Confirm negotiation outcomes
With whom will you confirm the key outcomes of the debate?
How will you confirm the key outcomes of the negotiation?
Attach proof of your confirmation to this section of the portfolio (e