Carefully read the following:
Boutique Build Australia was established in 2014 and is a boutique building company based in Sydney. It specialises in the design and construction of high quality designer homes for the Sydney metropolitan and su
ounding areas.
The company cu
ently employs a number of staff including CEO, Operations Manager, Marketing Manager, Administration Officer, Site Manager and two sales consultants.
Boutique Build Australia has recently developed a Strategic and Operational Plan as part of a new focused approach to the business. There is a strong emphasis on green building services. The Strategic Plan will also be used to formulate a marketing plan as to date, limited investment and staff time have been put into marketing. The role of Marketing Manager (your role) has recently been established within the business, as it the importance of the marketing function has been recognised. The CEO has also indicated it may be possible to recruit a new marketing officer to assist with marketing functions.
To date, most business is generated through word of mouth. The company has a website which has also generated some business. At the beginning of the year a SEO expert was employed with the objective of increasing web traffic by 20%. The most recent data about customers visiting the web site during the preceding six months is as follows:
Jan
Fe
Ma
April
May
June
Number of web site visits
20
30
30
35
40
50
Number of email enquiries from customers about products
10
15
30
45
60
70
The company has also placed a number of advertisements in local community newspapers. The CEO has indicated that, during the time that the advertisement was placed (three times during consecutive three weeks), there were a number of enquiries about the company’s products and services but not leads. The CEO is unsure that this is the right medium for the company’s target group who are high income earners, seeking homes that are stylish, of high quality and innovative.
Cu
ently, about 1% of total revenue is spent on marketing. The company’s total revenue for the financial year 2014/2015 was $2,000,000 and gross profit was $40,000. Marketing costs to date comprise of ongoing website maintenance and the newspaper advertisements refe
ed to. The CEO recognises that he is committed to spending more on marketing and has indicated that the percentage could rise up to 3% depending on your recommendations.
Research shows that competitors are spending at least 5% of their budget
Regarding awareness of the company, market research has recently been conducted which showed that 4 out of 30 customers interviewed recognised the Boutique Building Australia name.
Complete the following activities:
1. Write a
iefing report.
Review the scenario information and the Strategic and Operational Plan to conduct a strategic analysis and a review of the company’s marketing performance.
Use this to identify marketing opportunities, as this will inform the development of marketing objectives for the company.
Your report must include the following:
An overview of the company’s mission, vision and values, key products and services as well as strategic objectives and operational priorities as set out in the Strategic Plan.
An assessment of the company’s cu
ent situation and the range of factors impacting on the company’s directions and targets. Use the information included in the SWOT analysis and market conditions to inform your assessment. Ensure that your analysis includes an outline of key market opportunities and the strengths and weakness of cu
ent products and services.
An assessment of the company’s legal and ethical requirements in relation to marketing. Conduct research to identify requirements using the following website: http:
www.accc.gov.au/accc-book/printer-friendly/29527
An assessment of the company’s marketing performance, including cu
ent marketing activities and positioning and effectiveness in relation to previous marketing objectives. You will also need to calculate the marketing return on investment for the figures provided. You may use examples of marketing plans and strategies and market analysis contained within these plans to assist you in in developing your performance review. A range of plans that can be used as examples are included at www.mplans.com
An investigation of at least three potential marketing opportunities for the company based on your strategic analysis and marketing performance review including an outline of each opportunity that discusses:
Alignment with the company's objectives and goals and the objectives and goals described in the Marketing Plan
Overall benefits to the business of pursuing the opportunity
Anticipated effect of the marketing opportunity on sales, profitability, growth and market share.
Estimated effect on return on investment. This should be an approximate estimate taking into account how much the likely cost of the opportunity would be against anticipated return.
How market conditions impact on the marketing opportunity
How any external factors such as technological or legal factors may affect the marketing opportunity.
Risks associated with the marketing opportunity.
Identification of suitable marketing objectives based on your strategic analysis, marketing performance review and identification of marketing opportunities. The objectives you recommend must be SMART objectives and you must explain how the objectives you recommend are achievable and realistic for the company in terms of marketing budget and staff resources. In recommending each of the marketing objectives, you should also explain how these link to the organisation’s strategic vision and values, as well as objectives. You should develop a minimum of two marketing objectives.
Identification of performance indicators that can be used to measure each of the marketing objectives you have identified
Use the Briefing Report Template to guide your work.
1. Send an email to the management team (your assessor).
The text of the email should be in grammatically co
ect English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the purpose of the report.
Attach your Briefing Report to the email.
This document is Strategic and Operational Plan.
It is part of the supporting resources for Assessment Task 2 of BSBMKG608.
Strategic & Operational Plan
XXXXXXXXXX
Boutique Build Australia
Welcome
Welcome to the very first Strategic Plan for Boutique Build Australia.
This document sets out our vision for the next three years and how we hope to achieve it.
We hope you enjoy reading this document.
CEO
Boutique Build Australia
Executive Summary
Established in 2008, Boutique Build Australia is a building company specialising in the design and build of high quality designer homes for the Sydney metropolitan and su
ounding areas.
Our vision to be the best home builder in Australia drives everything we do, from the friendly greeting we give to customers at our display centre, to our supplier relationships and to our employees’ professional development.
Vision
To be the best home builder in Australia.
Values
Core values underpinning our activities are:
· Quality
· Innovation
· Leadership
· Respect
· Honesty and Reliability
Strategic Objectives
1. To increase revenue by 10% annually
2. To expand into the Brisbane and Sunshine Coast market
3. To expand into the environmentally sustainable market
4. To be well led, high performing, profitable and accountable
5. To be an employer of choice
Operational Objectives
The following table identifies the operational objectives we plan to achieve in pursuit of our strategic objectives.
2018
Priorities
Key performance indicator
June
Employ at least 3 permanent site staff
Site staff in place
July
Commence recruiting for key positions in Brisbane and Sunshine Coast
Key staff established for Brisbane and Sunshine Coast
August
Develop and implement work-life balance programs
Increased employee satisfaction as measured by surveys.
Oct
Commence promotions in the Brisbane and Sunshine Coast market
Set up display centre in Brisbane and Caloundra QLD
Presence in Brisbane established
November
Staff performance reviews
All staff performance reviews conducted
2019
Jan
Develop and implement strategies for increasing number of women in the workplace
Number of females in company increased by at least 4 by mid-year.
March
Commence design of environmentally friendly homes
Designs completed
May
Commence marketing environmentally homes
Build at least 4 environmentally friendly homes by the end of the yea
Novembe
Staff performance reviews
All staff performance reviews conducted
2020
Fe
Review other potential markets
Potential markets explored
Sept
Analyse workforce diversity
Number of women in workforce continuing to increase
Nov
Staff performance reviews
All staff performance reviews conducted
The Market
The construction industry had been facing a stagnant phase in recent times, however experts predict a turnaround, providing real opportunities in the sector. Although much of the construction industry is expected to see real growth in the coming 12 months, it is the residential building sector that should experience the most.
The Housing Industry Association’s National Outlook and announced that this year would see a new record of homes commenced. According to the statistics, a record number of new dwelling commencements are forecast for the next financial year. It is also important to note that this represents the fourth year in a row where residential construction has improved: a vital part of the overall Australian economy.
Although last year saw a rise in overall numbers, a significant portion of building approvals never started, sparking further opportunities when these begin this year. Project Managers, Structures Forepersons and Commercial Contract Administrators will be at the top of any wish list for construction businesses this year.
Although a number of states are set for an increase, the Sunshine State is set to experience the most growth. The Queensland Government is providing support by offering first home buye
uilder grants as well as easier procedures for development application approvals.
If you are to compare all the major industries of Australia - construction, manufacturing, engineering and mining - construction is the only one that is expected to see real growth in the coming years.
Situation Analysis
Strengths
Weaknesses
· Value and quality
· Strong management
· Customer loyalty
· Friendly organisational culture
· Level of available finance for investment
· Focus on Sydney market only
· Brand name not developed as yet
· High turnover of casual workforce
· Lack of diversity in workforce
Opportunities
Threats
· Housing sector experiencing growth
· Potential for growth in Brisbane and Sunshine Coast markets
· Innovation in environmental housing
· Environmental effects
· Changes in Industry/ Government legislation affecting construction industry
· Possible adverse effects of government policy formulation
· High level of competition
· Predicted uncertainties in the world economy impacting level of demand for housing
· Low price competitors
· Failing to satisfy clients demands
Marketing
Our marketing strategies aim to:
· build trust
· generate leads now
· help to convert those leads quickly
· will form the basis of ongoing relationships and refe
als.
We plan to develop our market share by:
· Improving our web site
· Continually improving the quality of service given to clients
· Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly
· Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making
· Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums
· Offering attractive fee